Technical Operations Manager – Junior
SOFTSWISS · Remote · Posted October 21, 2026
- Who can apply
- Poland
Poznań, Poland; Warszawa, Poland; T'bilisi, Georgia
- Pay
- Not stated in the posting
- How you’d be employed
- Not stated in the posting
- Level
- Junior
- Languages
- English, Russian
- Location in the posting
- Poznań, Poland · Warszawa, Poland · T'bilisi, Georgia
- Skills required
- Payment systems, Transaction flow, WEB architecture, Programming
- Nice to have
- JIRA, Jenkins, Gitlab, ELK, SSH
- Benefits in the posting
- Health insurance, Learning budget, Extra parental leave, Wellbeing budget
Analyzed from the full posting. Quotes are the posting’s own words.
From the posting
Overview:
SOFTSWISS continues to expand the team and is looking for a Junior Technical Operations Manager. We need a true, experienced and accomplished professional who shares our culture and values
Purpose of the role:
You’ll combine technical expertise in payment systems with operational oversight to enhance client experience, ensure accurate transaction processing, and support the continuous optimization of payment workflows.
Key responsibilities:
- Handling technical operations requests from first line support about transactions issues and Payment Methods work
- Roll out a customization of new Clients Customization Payment Methods on the Client’s website
- Technical troubleshooting about transactions and Payment Methods
- Maintaining the efficiency of payment systems
- Interaction with payment systems
- Analysis and identification of patterns in problems with payments with subsequent reporting
- Interaction with related departments (2nd line, Finance, Account managers, B2С)
Required Experience:
- Experience in Fintech/Payments industry as an Operations Manager/B2B technical support (2nd line)
- Clear understanding of how the Payment System works
- Strong knowledge of transactions flow
- Knowledge of the basics of WEB architecture
- Higher or incomplete higher education, preference for graduates of technical universities
- English and Russian not lower than Upper Intermediate level
- Knowledge of the basics in programming (data types/basic operators/functions)
Nice to have:
- Experience with JIRA, Jenkins, Gitlab
- Experience with monitoring systems (ELK)
- Understanding of information and application security, SSH, and access credentials
Our Benefits:
- Private health insurance
- Sports benefits
- Comprehensive Mental Health Program
- Free English lessons (online)
- Local language courses
- Paid time off
- Maternity leave support
- Referral program rewards
- Upskilling, internal workshops, and participation in professional conferences and corporate events